Help in Pakistan: 24/7 customer support

Live chat is the quickest way to get answers. Use it for real-time 1xBet live support on most issues.

• How to open chat:
  • Website: tap the Help icon at the bottom-right, then Start chat.
  • App (Android/iOS): Menu > Support > Live Chat. Sign in if asked.
  • Pick a topic to route your question and start typing. Ask for a transcript if you need a copy.
• Best for:
  • Login problems, two-factor issues, or password reset.
  • Bet placement, settlement, and cash out questions.
  • Deposit or withdrawal status checks.
  • Bonus, promo code, and wagering queries.
  • Quick guidance on using the app or website.
• Hours and languages: 24/7 service in English and Urdu.
• Expected wait: first reply in 1–3 minutes. During peak sports, it can take up to 5 minutes.
• Tips for faster replies:
  • Sign in and confirm your user ID in the chat.
  • Describe the goal and the exact step where it fails.
  • Attach screenshots or short screen recordings.
  • Keep one issue per chat. Avoid opening multiple chats for the same question.

Email suits issues that need attachments or a written trail. It is ideal for KYC, payment proofs, and formal reviews.

• How to send:
  • Write from the email linked to your account to [email protected].
  • Subject: include your user ID and a short summary, for example: "KYC – CNIC verification – 123456".
  • Body: add your username, phone number, and a clear timeline of events.
  • Attachments: CNIC, payment receipts, or screenshots as needed.
• Best for:
  • Account verification (KYC) and security reviews.
  • Payment confirmations, bank statements, or dispute follow-ups.
  • Detailed technical logs or multi-step issues.
  • Formal complaints or escalation requests.
• Addresses and routing:
  • General support: [email protected].
  • Account security and verification: [email protected].
  • If unsure, use the website Help Centre form to route your message to the right team.
• Expected reply: 2–12 hours for most cases. Complex reviews can take up to 24–48 hours.
• Tips for faster handling:
  • Use a clear subject line and one issue per email.
  • Number your questions if you have several points.
  • Compress files and keep total size reasonable.
  • Never send full card number or CVV. Share only the last 4 digits if requested.

Prefer to talk? Phone support handles urgent issues that cannot wait for chat or email. The 1xBet helpline number is available 24/7 inside your account.

• How to call:
  • Log in on the website or app.
  • Go to Menu > Support > Call Support to view the local support number.
  • Tap to dial or request a call back if offered.
• Best for:
  • Account lockouts, two-factor problems, or urgent access issues.
  • High-value deposits or withdrawals needing quick checks.
  • Responsible gaming requests, account limits, or self-exclusion.
  • Suspected fraud or account takeover.
• Numbers and hours:
  • A 24/7 helpline number for Pakistan appears in your Support menu when available.
  • English and Urdu agents are available.
  • A toll-free or free number may show when supported by local carriers.
• Wait and resolution times:
  • Typical wait is 1–5 minutes. Peak events can take longer.
  • Many issues are resolved during the call. Complex matters are escalated and tracked by ticket.
• Tips for faster calls:
  • Have your user ID, registered email, and last deposit method ready.
  • Call from your registered phone number if possible.
  • Keep your device and app version handy for technical checks.
  • If you request a call back, keep your phone reachable.

Messaging works well for quick questions and updates. Use only verified links from the website footer or the app Support section.

• Platforms:
  • WhatsApp and Telegram for quick chat.
  • Facebook Messenger for general queries.
  • X (Twitter) for updates and simple questions.
• Best for:
  • How-to questions, promo terms, and app download help.
  • Checking service status or known issues.
  • Getting links to verified pages on the website.
• Access and safety:
  • Open the app > Support > Messaging to start a chat on WhatsApp or Telegram.
  • Use only profiles linked from the official website. Avoid third-party DMs.
• Expected replies: 15–60 minutes for most messages. It can be slower during major matches.
• Tips for effective messaging:
  • Share your user ID and a short description. Do not send passwords or full card details.
  • One thread per issue helps the support team track your case.
  • If the case is sensitive, move to live chat or email.

If something does not work, technical support can diagnose and fix it. Start in live chat for faster triage or use support email for logs and screenshots.

• How to reach:
  • Live chat: choose Technical as the topic to route you to the right agent.
  • Email: send details and attachments to [email protected].
  • For verification or account security, email [email protected].
• Issues handled:
  • Login errors, 2FA problems, or account access loops.
  • Game not loading, app crashes, or bet slip freezing.
  • Payment failed, pending too long, or receipt mismatch.
  • Website performance, cache issues, or notifications not working.
• Response and fix times:
  • First triage in chat: typically 15–60 minutes.
  • Email review: 2–24 hours depending on logs and provider checks.
  • Fix times vary by game studio, bank, or wallet. You will get updates in chat or by email.
• Tips to speed up troubleshooting:
  • Share steps to reproduce, time and date (PKT), and any error code.
  • Attach screenshots or a short video.
  • Include device model, OS version, app build, and network type.
  • Add transaction ID, bank reference, or wallet hash for payment cases.
  • Try clearing cache or reinstalling the app and note the result.

Priority support is available for eligible VIP levels. It offers faster routing, a dedicated line, and tailored follow-up.

• Access:
  • Open the VIP tab in your account to see available options.
  • Use priority live chat or request a call from your account manager.
  • A dedicated mailbox may appear in the VIP area for direct contact.
• Best for:
  • High-stakes payment reviews and expedited verification.
  • Limits, account settings, or travel/IP changes.
  • Time-sensitive event or market issues.
• Response targets:
  • Priority chat: under 1 minute in most cases.
  • Phone: usually under 2 minutes.
  • Email: 1–3 hours for first response.
• Tips to qualify and get the most value:
  • Maintain consistent activity that meets internal criteria.
  • Keep your profile, documents, and payment methods up to date.
  • Use your registered email and number for all contact.
  • Communicate in English or Urdu for fastest handling.