Overview of Our Privacy Commitment

The platform collects information needed to provide secure and lawful services to users in Bangladesh.

Data we may collect

• Identity and verification: full name, date of birth, nationality, NID card or passport details, photos or video for KYC.
• Contact: address, email, phone, preferred language.
• Account and usage: username, settings, log-in records, device identifiers, IP address, app and websites activity, and communications with support.
• Payments: transaction records, selected payment method, account numbers or masked card details processed by payment providers.
• Technical: cookies, analytics, and diagnostic logs for security and performance.

Why we collect this information

• To create and manage the user account and deliver services.
• To verify identity and age, prevent fraud, and meet AML and responsible gambling requirements.
• To process payments and resolve billing or transaction issues.
• To improve site reliability and user experience based on aggregated analytics.

Protection measures

• Encryption in transit and at rest where appropriate.
• Strict access controls, role-based permissions, and employee confidentiality obligations.
• Network security, logging, and continuous monitoring to reduce risk.
• Secure development and incident response procedures.
• Payment data handled under industry standards such as PCI DSS by authorised processors.

Retention and deletion

• Personal data is kept only as long as necessary for the purposes stated in this document or as required by law.
• When no longer required, information is anonymised or securely deleted.

User rights

• Access: request a copy of personal data.
• Correction: update inaccurate or incomplete information.
• Deletion: request erasure where allowed by law and contractual obligations.

Compliance

• Processing follows applicable laws of Bangladesh, including the Digital Security Act 2018, and relevant international data protection standards for security and fairness.

Personal data is used only for lawful, fair, and transparent purposes:

• Account services: registration, authentication, profile management, and support.
• Transactions: deposits, withdrawals, bet settlement, refunds, chargebacks, and audit trails.
• Verification and safety: identity checks, age confirmation, AML and sanctions screening, fraud detection, and risk management.
• Service improvement: analytics on aggregated usage to enhance reliability and performance of online services.
• Personalisation: language, interface preferences, and content relevance.
• Marketing: notices about features or promotions based on consent or legitimate interests; users can opt out at any time.
• Compliance: responding to lawful requests, resolving disputes, enforcing terms, and keeping regulatory records.

No decision with legal or similar significant effect is based solely on automated processing without appropriate notice and safeguards.

Users can manage their information through the following methods:

• Access and update: review and edit profile data in account settings or contact support for assistance.
• Obtain a copy: submit a request through the support channel shown on the website; identity verification may be required.
• Deletion: request erasure. If legal or contractual obligations require retention, the platform will restrict processing where possible.

Procedure and timelines

• Requests are handled in a reasonable time and in line with applicable Bangladesh law.
• Additional information may be requested to confirm identity and protect the account.

Security checks and payments

• By using 1xBet, users consent to security checks, identity verification, and the processing of payment information by authorised payment providers to deliver services and prevent fraud.

Access to the services is strictly limited to persons aged 18 or above. Age cannot be confirmed without suitable documents, so verification may be requested at any time. If an account is found to belong to a minor, the account will be closed and related personal information will be deleted in a secure manner. A parent or legal guardian may request deletion by contacting support and providing proof of relationship and the child’s age.

Personal data may be processed in other countries where group companies or trusted processors operate, including the EU, UK, and other jurisdictions. Using the website constitutes consent to such international transfers for the purposes described in this document. Safeguards are applied, such as contractual protections, encryption, access controls, and audits to preserve confidentiality and integrity. Partners are required to handle information under strict confidentiality and security obligations consistent with this policy and applicable law.

This policy may be supplemented or limited by mandatory law, platform rules, or regulator guidance. A legal disclaimer may affect how certain rules apply in specific cases, for example where national law requires retention or disclosure. The policy becomes binding when a user accepts it by electronic signature, explicit acceptance in the interface, account creation, or accession through continued use of the services. If any term is held invalid by a competent authority, the remaining terms continue to operate to the maximum extent permitted by law.

Cookies are small files saved on a device to remember user preferences and help a website function securely.

The platform uses cookies and similar tools for:

• Essential operations, security, and fraud prevention.
• Statistics and analytics to understand site usage.
• Behaviour analysis to improve reliability and performance.
• Personalisation, such as language and interface settings.

Retention

• Cookies are generally retained for up to 1 year, after which they expire or are refreshed if still needed.

Control

• Users can manage or delete cookies in browser settings. Blocking essential cookies may impact certain services.

Use of the services provided by 1xBet constitutes full acceptance of this Privacy Policy. The version published on the website at the time of use is the version that applies. If the policy is updated, continued use of the services after the update indicates acceptance of the revised terms. Users who do not agree should discontinue use and adjust privacy or cookie settings as needed.

Personal data may be shared for legitimate purposes, including:

• Payment processing with banks, card schemes, and mobile wallet providers.
• Identity verification, AML screening, sanctions checks, and fraud prevention.
• Customer support tools, cloud hosting, email or SMS delivery, and analytics providers.
• Legal and regulatory obligations, dispute handling, and enforcement of agreements.

Where a list of third-party processors is available on the website, that list applies. If not listed, users will be informed of the purpose and scope where required by law. Providing information for these purposes constitutes consent to share data to deliver services and comply with legal duties. Each third party processes information under its own privacy practices and applicable regulations.

The website may include links to external websites or services that have their own privacy policies. The platform is not responsible for how those sites collect, use, or protect personal information. Users should review the privacy policy of any external site they visit and use caution when sharing data outside this service.