How this privacy policy applies

The platform collects only the information needed to provide services and meet legal obligations.

Categories of personal data

• Identity and age details: name, date of birth, gender, nationality, and verification data from KYC documents permitted by law (for example, government ID, address proof)
• Contact information: mobile number, email address, postal address
• Account and usage information: username, account IDs, preferences, responsible gaming settings, online activity related to bets and games
• Payment information: transaction details, payment method identifiers (for example UPI handle, card token, bank account reference) processed via certified payment service providers
• Device and technical data: IP address, device identifiers, operating system, browser or app version, log files, cookies
• Location information: approximate location inferred from IP for regulatory compliance and security
• Communications: chats, emails, calls with customer support
• Compliance and risk data: results of sanctions and PEP screening, fraud risk indicators, dispute records

Why this data is collected

• To open and manage accounts, verify identity and age, and offer online services
• To process deposits, withdrawals, and payouts
• To prevent fraud, manage risk, and ensure platform security
• To provide customer support and resolve complaints or disputes
• To meet legal and regulatory requirements in India, including KYC and anti-money laundering checks
• To improve service quality, websites, and user experience through analytics

Protection measures

• Encryption in transit and at rest for appropriate datasets
• Role-based access controls and least-privilege permissions
• Security logging, monitoring, and fraud detection tools
• Secure development practices, vulnerability management, and periodic audits
• Vendor due diligence, confidentiality obligations, and data processing agreements
• Staff training on privacy, data minimisation, and handling of sensitive information
• Incident response procedures aligned to applicable standards

User rights in India

• Right to know how personal information is used and to request a summary of processing
• Right to access a copy of personal data, subject to verification
• Right to correction and updating of inaccurate or incomplete data
• Right to deletion, subject to legal retention requirements (for example, financial and AML records)
• Right to withdraw consent for non-essential processing and marketing
• Right to grievance redressal via the designated Grievance Officer
• Right to nominate another individual to exercise rights in case of incapacity, as permitted by law

Compliance statement

This policy aligns with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and applicable Rules, and relevant obligations under the Prevention of Money Laundering framework as applicable to the services.

Processing is lawful, fair, and transparent. Data is used only for specified purposes and for no longer than necessary.

Primary uses

• Account setup, authentication, and service delivery
• Processing transactions and payouts, and providing receipts
• Operating sportsbook and casino features and customer support
• Personalising content and settings to improve user experience
• Sending service updates and marketing communications where consent is provided, with opt-out available
• Analytics that help improve performance, reliability, and safety of the websites and apps
• Fraud prevention, risk scoring, security monitoring, and incident response
• Meeting legal and regulatory duties in India, including KYC, AML, tax, and reporting
• Responsible gaming tools, limits, and interventions where required by policy and law
• Enforcing terms and handling complaints or disputes

Automated processing

Significant decisions that have legal or similar effects are not made solely by automated processing without human review, where required by law. The platform applies safeguards to such profiling for fraud prevention and compliance.

Users can exercise rights at any time, subject to identity verification and legal limits.

How to access

• Review and download available account information in Profile settings where provided
• If a download option is unavailable, submit a request via in-account Help Centre or the privacy contact listed in the website footer

How to update or correct

• Edit contact details in Profile where available
• For other changes, send a correction request and include supporting documents if required by law

How to delete

• Request account closure and deletion of personal data
• The platform will erase or anonymise information that is not required to be retained under applicable law
• Records needed for AML, tax, and dispute resolution will be retained for the periods mandated by law, then safely deleted

Security checks and payment processing

By using 1xBet, users consent to security checks, verification of KYC documents, and processing of payment information by payment service providers and verification partners needed to deliver the services and comply with law.

The services are intended only for users who are 18 years or older. The operator cannot determine age without documents and may request proof when required by law or policy. If a parent or legal guardian believes a minor has provided personal information, they may contact the privacy contact in the website footer. On verified request, the account will be blocked and any personal data will be deleted, subject to legal retention obligations.

Personal data may be processed on servers and by partners located outside India, including cloud hosting, payments, and verification providers. Using the services signifies consent to such transfers, subject to Indian law and contractual safeguards. Safeguards include intra-group data transfer agreements, standard contractual protections where applicable, confidentiality obligations, access controls, and data minimisation. All partners are required to protect information and handle it only for approved purposes.

A legal disclaimer in this policy or in the Terms may qualify or limit certain rules or rights to the extent permitted by law. The disclaimer applies when the user accepts this policy through click-acceptance, signature, or other form of accession recognised by the platform. If there is any inconsistency, the specific disclaimer or the latest posted version of this policy will prevail, as allowed by applicable law.

Cookies are small text files placed on a device by websites or apps to store information and help deliver services. The platform uses cookies for statistics, behaviour analysis, personalisation, security, and site improvement. Marketing cookies may be used where consent is provided. Cookie retention is up to 1 year unless the browser clears them earlier or a shorter period is configured. Users can manage preferences in browser or device settings and in available privacy controls. Some essential cookies are necessary for core functions and cannot be disabled.

Using the services means full acceptance of this Privacy Policy and any updates posted on this page. The current version takes precedence over any prior version. If material changes are made, notice will be provided through the website or apps. Continued use after changes indicates acceptance of the updated policy.

Personal data may be shared in line with this policy and applicable law.

Typical recipients

• Payment processors, banks, UPI providers, and card networks for transactions
• Identity verification and AML screening partners for compliance
• Cloud hosting, content delivery networks, IT support, and cybersecurity providers
• Customer support tools, communication platforms, and analytics services
• Group entities, auditors, consultants, insurers, and professional advisers
• Courts, regulators, law enforcement, and dispute resolution bodies when required

Scope and purpose

The purposes and categories of recipients are listed on the website or within service interfaces where relevant. If a new category of third party is introduced, users will be informed of the purpose and scope before sharing where required by law. Providing information to the platform constitutes consent to share it with these parties for the stated purposes.

The website may include links to external websites that have their own privacy policies. The operator does not control those sites and is not responsible for how they handle personal information. Users should review the privacy policy of each external site before providing any data.