Overview of this policy

Personal data we may collect:

• Identity and verification details: full name, date of birth, nationality, CNIC or passport copy, selfies for KYC checks.
• Contact details: email, phone number, postal address.
• Account and service records: username, preferences, responsible gaming settings, support interactions.
• Financial and transaction data: payment method, deposits, withdrawals, instrument tokens issued by providers.
• Device and log information: IP address, browser type, operating system, app identifiers, usage logs.
• Location signals: approximate location derived from IP.
• Cookies and similar technologies: detailed in the Cookies section.

Why we collect this information:

• To provide and maintain services, verify identity, and manage the user account.
• To process payments and resolve issues or disputes.
• To meet legal and regulatory requirements, including fraud prevention.
• To improve site performance, usability, and security.

Technical and organisational safeguards:

• Encryption in transit and at rest for sensitive data.
• Strict access controls, least-privilege permissions, and staff training.
• Network monitoring, anti-fraud systems, and incident response procedures.
• Vendor due diligence and data processing agreements.
• Data minimisation and retention schedules aligned to purpose and law.

User rights:

• Access: request a copy of personal information.
• Correction: update inaccurate or incomplete records.
• Deletion: request erasure, subject to legal retention duties.
• Restriction and objection: limit or object to certain processing where permitted by law.
• Portability: request machine-readable copies where technically feasible.
• Consent management: withdraw consent for optional uses at any time.

Legal basis and compliance: Processing follows applicable Pakistan laws including the Prevention of Electronic Crimes Act 2016 and any future data protection framework, and is guided by international standards such as GDPR where relevant. 1xBet reviews controls regularly to maintain compliance and protect users.

Personal data is processed for lawful purposes:

• Account services: registration, identity checks, account security, responsible gaming tools.
• Transactions: deposits, withdrawals, bet settlement, refunds, chargeback handling.
• Service improvement: troubleshooting, performance analytics, feature testing, user support quality.
• Communications: service notices, policy updates, and optional marketing subject to consent and local rules.
• Safety and compliance: fraud detection, risk scoring, sanctions screening, prevention of prohibited activity.
• Analytics: aggregated usage statistics to improve online services and website experience.

Processing is based on contract performance, legal obligations, legitimate interests, and user consent for optional features. Records of processing are maintained for accountability and transparency.

Users can manage their information as follows:

• Access and portability: request a copy of stored personal data in a commonly used format.
• Update and correction: submit changes to keep account and contact details accurate.
• Deletion: ask for erasure when data is no longer needed, subject to anti-fraud, accounting, and legal retention duties.
• Preferences: manage consents for optional messages and cookies.

Procedure:

• A verified request may be required to protect accounts.
• A response is typically provided within 30 days, or as permitted by law.
• Certain records may be retained to comply with legal requirements and to resolve disputes.

By using 1xBet, the user consents to security checks and to payment data processing by authorised providers for transaction processing and fraud prevention.

This service is intended for persons aged 18 and above. The operator cannot verify age without documents and may request proof during verification. If a minor’s information is identified, a parent or legal guardian may request deletion and closure of the account. Proof of authority and the minor’s identity may be required before removal, subject to lawful retention obligations.

Personal data may be stored and processed outside Pakistan in locations where service partners operate. Using the online services signifies consent to these transfers. Confidentiality and security are protected through contractual safeguards such as data processing agreements and, where applicable, standard contractual clauses, technical protections, and partner audits. Only providers that commit to protecting information are engaged.

A legal disclaimer may clarify or limit how certain rules apply in specific situations. The disclaimer takes effect when the user accepts this policy by signature, click-acceptance, or accession under applicable law. If any term is held invalid, the remaining terms continue to apply. In case of inconsistency, the latest posted version of this policy governs.

Cookies are small text files stored on a device by websites to remember preferences and improve the online experience. They are used for statistics, behaviour analysis, personalisation, and site improvement. Types include essential, preference, analytics, and advertising cookies. Standard retention is up to 1 year unless a shorter period is appropriate. Users can manage cookies through browser settings or available consent tools, noting that essential cookies are required for core services.

Use of the services constitutes full acceptance of this Privacy Policy. The current version published on the website prevails over previous versions. Updates are effective upon posting unless a different date is stated. Continued use after an update indicates acceptance of the revised document.

Personal data may be shared where necessary to comply with law, manage disputes, enforce agreements, or provide services. Typical recipients include payment processors, KYC and fraud prevention providers, analytics and cloud hosting services, customer support vendors, and competent authorities or courts when lawfully required. A list of key partners may be provided on the website or within the account area; where not listed, notice about purpose and scope will be given when appropriate. Providing information constitutes consent to such sharing within legal limits, and partners are bound by confidentiality and data processing obligations.

The website may include links to third-party websites that have their own privacy policies and practices. 1xBet does not control and is not responsible for how those websites process information. Users should review the privacy notices of any external site before providing personal data and proceed with caution.